Marketing to Moms Blog
 
 

Sunday, July 5, 2009

Mother may I? Taking permission-based marketing to the next level.

What is the right frequency to message to your audience? Too much and you become a pest. Too little and you become a distant memory.

Here's a novel thought: ask them.

Smart marketers are making their "Unsubscribe" links work hard for them. For instance, here's the message I encountered when attempting to remove myself from the list of an e-tailer who was becoming a stalker:















Very smart. Smarter still would be to gather this key fact at the first touchpoint, along with email addresses. That way you never become a nuisance in the first place.

I'm guessing the reason so many marketers don't do this is that the "permission" they get to email comes via a tiny pre-checked box that many customers don't even notice -- or bother to uncheck -- when registering or purchasing from a site. While this might seem a good way to build your list quickly, it's also a way to alienate prospects quickly. Especially Moms. The very best way to endear yourself to a mom is to not waste her time. Find out what she needs, and how she wants it delivered, and then follow her directions to the letter.

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Please leave your thoughts and opinions in the comments section below, even if -- no, especially if -- you don't agree with what I've written.
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3 Comments:

At July 7, 2009 6:46 AM , Blogger dmstraus said...

This is a really interesting idea. This is a hard topic and I wish there were some strong analytics to support the best answer. I sometimes hear others say, 'ignore their feelings - spam works best'. But I tend to agree with you that if you have a valid product and respectful relationship, you will get better long term results.

 
At July 7, 2009 7:39 AM , Blogger jamcgill said...

I think this is a great idea. I like receiving emails from my favorite retail stores. But lately, I've been receiving them every day. I'm going to share this with my clients.

 
At July 7, 2009 10:19 PM , Blogger MWC accounts said...

One issue for the email marketer is they then must maintain separate lists for subscribers who want to receive emails at different time intervals, and to tailor individual email campaigns for those lists.

 

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Name: Kat Gordon
Location: Palo Alto, CA

I am the founder and creative director of Maternal Instinct, a Palo Alto agency of creative problem solvers for marketing to moms. I am lucky enough to get paid to spend my days helping big and small corporations figure out how to make moms want to do business with them. (I don’t get paid for my nights and weekends, caring for my two boys, which is far, far more tiring.) My 20-year advertising career spans both coasts: in New York (my hometown) and San Francisco, my home today with husband Gene and boys, Henry and Benjamin. I have peddled products for every industry -- credit cards, wine, cars, magazines, jewelry, hotels, software, phone service -- and even picked up a Clio and a few ADDYs along the way.

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